STORE POLICY
CUSTOMER CARE
At The Diamond Art Gallery, your satisfaction is at the heart of everything we do. We are dedicated to providing not only the highest quality diamond painting kits but also exceptional customer service. Whether you are choosing your next masterpiece, tracking an order, or need assistance after your kit has arrived, our customer care team is here to ensure a seamless and enjoyable experience.
We understand the importance of support throughout the creative process, which is why we're committed to being accessible and responsive to your needs. If you have any questions, concerns, or feedback, please do not hesitate to reach out. Our team is eager to assist you and ensure that your experience with us is nothing short of extraordinary.
Thank you for choosing The Diamond Art Gallery, where we believe that luxury is in every detail and customer care is always a priority.
Return Policy
Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your diamond painting kit, you may return it within 30 days of receipt for a full refund or exchange. The items must be returned in their original condition and packaging. Please note that return shipping fees are not covered by The Diamond Art Gallery.
Shipping Policy
We ship our diamond painting kits worldwide. Please allow 4-7 weeks for delivery, as each kit is crafted with care upon order to ensure the highest quality. Shipping costs vary based on location and will be calculated at checkout. We provide tracking information for all orders so you can follow your kit’s journey to you.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive the wrong item, please contact us immediately. We will work swiftly to address the issue by sending a replacement or arranging a return and refund. We strive to rectify any such issues promptly to ensure your satisfaction.
Contact Us
For any questions or concerns regarding your order, our products, or our policies, please don't hesitate to contact us. Our customer care team is dedicated to providing you with the best possible service and is available to assist you with any inquiries.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments